WHO WE ARE
ABOUT THE TEAM
Our Niche Data management services are far superior and cost effective for organizations to scale and secure their Data and future proof your business.
ABOUT US
NicheSoftware Solutions is a Managed Data Services and Consulting company operating since 2005. Our Niche Data management services are far superior and cost effective for organizations to scale and secure their Data and future proof your business. Our offerings span from existing on-premise Data management, Data Modernization, Data Management on cloud, Data Security and Assurance Services.
Our AI enabled automation solutions will assure your organizations Scalability, Availability and Security on Cloud.
01
People
Our Well trained and experienced professionals deliver quality services Client Focus: Setting and exceeding client expectations is our day-to-day business.
02
Client Focus
Setting and exceeding client expectations is our day-to-day business.
03
Processes
Our matured and Continuous improvement processes assure error free solutions in a timely manner to customers.
04
Technology
Ensure that our customers get the right technology for Secure and Scalable IT operations
OUR QUALITY POLICY
At NicheSoft, Executive Team is actively pursuing quality principles in all aspects of Client Data Management. We incorporate quality in four aspects.
OUR METHODOLOGY
We provide consultation to enterprises regarding their transformation roadmap and implement business-critical data as well as the technology infrastructure that underpins them. Our approach incorporates a comprehensive development, support, and quality framework. By utilizing our established Managed Data Services model of operations, we ensure reliable and governed delivery according to Service Level Agreements.
This approach enables businesses to modernize their Data Platforms and technology landscape for building business intelligence applications while simultaneously improving operational efficiency, reducing costs, and leveraging intelligent automation to enhance information security. Ultimately, our proven approach delivers tangible value for businesses seeking to optimize their operations.
Priority 1
Incident
Emergency or critical condition
Production impact on a wide scale (DB Down, Space Full, Log Error, etc…)
Priority 2
Incident
High impact to client
Production still able to function (Bottlenecks, Job Failure, session waits, etc…)
Priority 3
Incident
Low or no immediate impact to client
Warning, threshold or trending alert (Fragmentation, Bad SQL, Capacity, etc…)
Service Task
Duration less than 15 minutes
4 business hours notice to start task
e.g. Add User, Kill Session, Execute DDL/DML, Reset Password, etc…
Service Request
Duration between 15 minutes and 2 hours
Notice to start request determined by criticality
e.g. SQL Tuning, Apply Patch, Data Refreshes, Root Cause Analysis, etc…
Project
Duration over 2 hours to complete
Notice to start request determined by criticality
e.g. Major Upgrade, Migrations, Proactive Administration, Coding, etc…
OUR SLA
CATEGORY
DESCRIPTION
